Answer: The probability that no requests for assistance are in the system is 0.1667.
Step-by-step explanation:
Since we have given that
Arrival rate = [tex]\lambda=10/hour[/tex]
Service rate = [tex]\mu=12/hour[/tex]
the probability that no requests for assistance are in the system is given by
[tex]p_0=1-\dfrac{\lambda}{\mu}\\\\p_0=1-\dfrac{10}{12}\\\\p_0=1-\dfrac{5}{6}\\\\p_0=\dfrac{6-5}{6}\\\\p_0=\dfrac{1}{6}[/tex]
[tex]p_0=0.1667[/tex]
Hence, the probability that no requests for assistance are in the system is 0.1667.