contestada

An e-commerce company spends a lot of money on product replacement, as customers often complain about the products they receive. The company has to replace the products delivered with better products. Which core value of total quality management can assist the e-commerce company in tackling the problem of product replacements?

Respuesta :

Answer:

Product quality guarantee

Explanation:

The aim of total quality management (TQM) is to offer good quality products by reducing or eliminating errors in the products. TQM holds every person involved in the production process accountable for ensuring product quality.

By adopting TQM, e-commerce company will be able to reduce replacement cost as it helps in improving manufacturing processes, thereby improving customer satisfaction.

Otras preguntas