What is the most inventive or innovative thing you’ve done? It doesn’t have to be something that’s patented. It could be a process change, product idea, a new metric or customer-facing interface – something that was your idea. It cannot be anything your current or previous employer would deem confidential information. Please provide us with context to understand the invention/innovation. What problem were you seeking to solve? Why was it important? What was the result? Why or how did it make a difference and change things?