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Which is the best example of the communication bias termed "message tuning"? Select one: a. The concierge at a hotel gives a tourist directions: "Turn right when you see that big tree that the city pruned last week." b. A New York cab driver gives elaborate directions to the Empire State building to a New York police officer. c. A store owner gives elaborate street directions to Madison Square Garden to a gentleman from Wisconsin, d. A docent at the Met tells an electrician that the outlet next to "the newly acquired Renoir" is the one that needs repair.

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Answer:

c. A store owner gives elaborate street directions to Madison Square Garden to a gentleman from Wisconsin.

Explanation:

Message tuning is a term used to refer to a situation when the spoken message is not appropriate for the listening audience. That is, the message is too complex, or too far-fetched, or uses terms that are only recognized by a group of people who are not present at the moment. It's like giving a lecture on a medical subject, using language full of technical terms, to an audience of 8 year olds.

Among the options given in the question above, the one that gives the best example of message tuning is the letter C, as it shows a situation where a store owner gives elaborate instructions about Madison Square Garden to a Wisconsin gentleman who doesn't know the place.

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