Respuesta :
Answer:
C) confidence that the problem has been resolved
Explanation:
An adjustment message is an written answer to a complaint that has been received. In this document, the customer is informed that the complaint was received and it is also informed about the decisions made in respect to the complaint. So, if in the closing statement of this adjustment message it is indicated that the company is anticipating future business, it can be inferred that the organization believes that the issue has been solved and because of that the customer will want to maintain the relationship.
Answer:
the answer is to find out what is wrong and what is needed to restore positive relations with the customer
Explanation:
Read the following scenario.A customer is frustrated with your company after being directed to several different departments. The customer’s problem has not been resolved.What is the most important thing a customer service agent should remember in this situation?to use active listening and maintain eye contactto be clear and focused in communicationto find out what is wrong and what is needed to restore positive relations with the customerto be aware of nonverbal communication and pay attention to body language
