Answer:
Contradiction.
Explanation:
Non-verbal communication refers to the messages we send by using our body language.
There are five functions of non-verbal communication:
- Reinforcement: The nonverbal communication adds to the verbal message. (they both transmit the same message)
- Substitution: When we use a nonverbal action instead of speaking (like waving a hand instead of saying hi).
- Contradiction: The nonverbal message actually negates the verbal message. (they are contradicting)
- Accentuation: When we use nonverbal cues to intensify the verbal message (when we are excited and our voice is high-pitched)
- Regulation: It refers to turn taking cues for the purpose of conversational order. (Looking at other to ask for an opinion).
In this example, Carla's parents arrive for a surprise visit, Carla says "it's great to see you" buy she uses a monotone voice while saying this. Thus, the tone of her voice is contradicting the verbal message and the function of nonverbal communication she is more likely using is Contradiction.
