Susie and Rashida are secretaries to two different department chairs in the same office suite. Susie is very talkative and is a natural extravert. Rashida is very focused on completing reports and spreadsheets and needs complete silence when working. Both view their jobs very differently (Susie has a customer service focus while Rashida views herself as a support to her department chair), and their bosses are very supportive of their differing approaches to the job. Their different personalities results in an ongoing conflict that is impossible to resolve and is very messy. This is an example of a(n) ______

Based on the information provided in regards to the situation at hand it can be said that this is an example of an intractable conflict. This term refers to a an extremely severe and complicated conflict where no solution seems to arise and violence becomes inevitable. Which is what seems to be the case with Susie and Rashida since their conflict is described as "impossible to resolve and is very messy".

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