Truman Pao was sitting in a stockholder meeting for a company that manufactures African-American beauty aids. Pao was startled when a group of workers disrupted the meeting by standing up on the furniture and making claims about unfair working conditions. Since the company is unionized, Pao should recognize that what happened during the meeting was an example of a:
These procedures are a way of resolving conflicts that can be used by companies to address comments or complaints of other parties (employees, suppliers, etc.)
