According to the decision-making model, Sam used the autocratic decision making process.
Explanation:
Here in this situation, Sam used autocratic decision making process as it was the condition of contingency. Sam asked assistant manager for the decision but at last he had taken the decision himself because if there was the matter of shipment emergency hence autocratic decision making.
Autocratic decision making involve one person in the whole decision process. He is responsible for every black and blues. Autocratic decision making involves fast and quick decision. Time have been saved from debating, deliberating and delegating the tasks.
