The owners of hotels whose services are produced and consumed at the same time know that consumers do not have the opportunity to try out their service before purchasing. Many hotels use __________ to overcome the problem of inseparability of services.A. Promotional discountsB. Zone of tolerance allowancesC. perishability gap analysisD. Point-of-purchase displaysE. Satisfaction guarantees

Question

06-12-2019
Business

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The owners of hotels whose services are produced and consumed at the same time know that consumers do not have the opportunity to try out their service before purchasing. Many hotels use __________ to overcome the problem of inseparability of services.A. Promotional discountsB. Zone of tolerance allowancesC. perishability gap analysisD. Point-of-purchase displaysE. Satisfaction guarantees

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Nyctalus Nyctalus · Answer 1 · 2019-12-06T06:30:15+01:00

Answer: Option E

Explanation: In simple words, it refers to a strategy in which the provider of service of goods guarantees their customers that if customers are not satisfied with their commodity after use, the producer would pay their money back to them.

Usually such guarantee are provided by the service sector industries where customer cannot have trial before use and the relative services offered at of very high at cost.

Hence from the above we can conclude that the hotel is offering satisfaction guarantees.