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The follow-up offers a prime opportunity for a salesperson to solidify the customer relationship through great service quality. All of the following are considered one of the five service quality dimensions to consider except ________.

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ofentsemaphalla

Answer:

Sympathy

Explanation:

Gronroos defined the technical aspect of what service is provided and the operational aspect of how the service is provided in two dimensions of service quality.

The consumers consider what they get as the product of the system in which the technological value is used.

The five service quality dimensions include

  • Tangibility.
  • Reliability
  • Responsiveness
  • Assurance
  • Empathy

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