As Jin's sales manager, Ines senses that Jin's customer retention has been slipping for the last two months. She wants to do what she can to prevent the trend from continuing. Ines's first step to responding to Jin's performance issues should be

Customer retention is defined as activities that are taken by the organization for decreasing the defection in customer by interacting with customers, solving issues, being responsible, getting personally to know about customer requirements etc.

According to the question, Ines should tackle the matter of Jin through documenting the records of the customer retention rate of her first so that she can analyze the rate. This will help Ines to know about the details and rate through which she can move further to take steps for helping Jin to improve the performance

As Jin's sales manager, Ines senses that Jin's customer retention has been slipping for the last two months. She wants to do what she can to prevent the trend from continuing. Ines's first step to responding to Jin's performance issues should be​

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As Jin's sales manager, Ines senses that Jin's customer retention has been slipping for the last two months. She wants to do what she can to prevent the trend from continuing. Ines's first step to responding to Jin's performance issues should be