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By providing good customer service, firms __________ their products.
A. eliminate the communication gap for
B. add value to
C. reduce the assurance for
D. reduce the empowerment cost associated with
E. increase the perishability of

Respuesta :

Answer:

B. add value to

Explanation:

Customer service includes all forms of assistance and advise given to a firms' customer.

A firm with good customer service adds value to the firms' product.

For instance, if I buy a decoder and can't figure out how to set it up, if I contact a firm's customer service and they are unresponsive or provide bad service, I might be unable to effectively use the decoder. This would reduce the value of the decoder to me.

But if I contact the customer service and they are prompt to answer my questions and give assistance, the value of the decoder to me would be enhanced.

I hope my answer helps you