Answer:
b. Company Name's Return Policy
Explanation:
In E commerce, A good refund or return policy can help protect your company and win your customers’ trust, but making sure your language is clear and concise is extremely important.
According to study, over 60% of customers review a Return/Refund Policy before they make a purchasing decision. It is the single most important agreement that e-commerce store needs to have as it can affect its customer retention rate.
