Answer:
Performance improvement project.
Explanation:
As the name implies, a Performance Improvement Project approach is that which intends to improve, design, measure or assess any type of organizational performance. This is achieved by, as the exercise details, objectives, goals, and a timeline and, in most of the cases, involves client care. First, it assesses what to improve, forming the objectives. Then, a plan is developed to try and adress the issue, improving the quality of the service.
