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Shipping Clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of:________.
a. an unprofessional tone.
b. overly formal language.
c. a conversational style.
d. plain English.

Respuesta :

zunesyed

Answer:

The correct answer is (B)

Explanation:

This is an example of an overly formal language. Overly formal language and formal language are almost similar, but it is recommended to use formal language to better deliver a message or to communicate with a client.  The nouns used in the sentences by Christian are overly formal. Overly formal language is difficult to understand due to word choice.

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