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When you verify a system is functioning properly, you determine that the problem could have been prevented.What should you do to help the computer’s user avoid having the same problem again?a. Lock the user out of the problem area.b. Instruct the user on how to prevent the problem.c. Don’t tell the user anything so that he will have to call you back when the problem occurs again.d. Document the problem and hope the user reads your notes.

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Answer:B. Instruct the user on how to prevent the problem.

Explanation: The best way to handle or prevent the recurrence of some problems with a computer system is to give laid down instructions which can be in the form of STANDARD OPERATING PROCEDURES (SOP) which contains basic steps or processes needed to efficiently manage a system to prevent breakdown or recurrence of preventable problems. The Technician should give instructions to the user either written or verbal to ensure the preventable problems are avoided.

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