Beth has spent the last two hours going over some consumer surveys to see how well her company is achieving its goal of improving customer satisfaction. Beth's efforts are an example of the controlling function of management. True.
Explanation:
The important trait for a manager is to have a control of the team members. This is an important function of managing. Controlling is very essential because the actions that are not in a control may result in the mismatching of goal achievements.
The managers of different levels of an organisation must need to control their sub ordinates activities to reach the goal. The example given explains about the efforts of Beth regarding the achievement of the customer satisfaction which is goal. Hence he is performing the controlling function of the management.
