Respuesta :
Answer:
Customer excellence
Explanation:
Amazon's latest attempt to store up and enhance its competitive barriers by introducing a home service marketplace that may help it achieve a lasting , powerful advantage is an example of Customer Excellence.
Customer excellence help a company in attracting the customer towards it. Customer excellence can be achieve by making your customers happy, by providing them good quality of goods, by listening their grievances , by providing them after sale service which is an important thing , by never saying no to them , always provide help to them .
Employees of the company should always be attentive towards the need of the customer .They should have complete knowledge of the product so that customer have no doubt regarding the product at the time of purchasing. He should have the ability to read the mind of the customer and understand his need .
