Answer:
explain all background information first
Explanation:
Imagine how bad the work schedule is for a manager to be worried about their employees' reaction. When you have to deal with very bad solutions and their consequences, you must do it in a proper manner so things don't get worse. By explaining the background information first, Heather will be able to explain why she is making that decision and has a better chance of her employees understanding that it is something necessary. We are not told what the changes are or shy the changes are being made, but we know that they are very serious.
Heather must deal with her employees' tolerance levels, and their is a difference between absolute and relative tolerance. Absolute tolerance refers to tolerating other people's behavior just because you are polite and you don't want to cause more trouble, and relative tolerance refers to tolerating a bad situation because you know that there is valid cause for it. Heather must rely on her employees' relative tolerance.
