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Anita has been a loyal customer of her hair salon for years—just like most of the other patrons. She believes that her stylist, the salon owner, is the best in the business. Not only does the salon provide excellent beauty services, it also features an exceptional, timely staff that always puts the customer first. Furthermore, the salon, which is right in the heart of town, is easily accessible. Anita’s salon has earned

Respuesta :

Answer:

customer loyalty

Explanation:

This behavior is known as customer retention, since it refers to when the customer becomes habitual because she decides to return to the same place and not look for another option (competition), because of the good results, for example, all the reasons Anita gave to be that salon her favorite place.

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