Answer:
Total quality management (TQM)
Explanation:
Total quality management (TQM) is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support.
According to Edwards Deeming ''Total quality management consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value."
