Answer:
The correct answer is True.
Explanation:
It is known as total quality management to a business management strategy that consists of the study and assessment of the concept of quality in each of the phases of a production process. The purpose is the constant improvement of goods and services offered and the achievement of greater customer satisfaction. Another way to understand this concept is as a mechanism for studying and monitoring the processes and human work of a firm.
The denomination of total is understandable from the perspective that the quality required and evaluated in the strategy includes both the different levels and elements of a company and the human group that works in it. That is, the search for quality prevails in each of the different organizational processes.
