The need to develop new customers is extremely important. Some studies estimate that the average company loses ________ percent of its customers every year.

Different researches have helped businesses concluded that around 15% to 20% of them lose their customers year after year. From them, almost 60% goes to the business's competitor and the other 40% substitute the good or service in reference. The main reason why individuals break up their relationship with companies is because of the treatment they received while others are dissatisfied with the good or service.

So, customer service is a key feature at the moment of determining clients' loyalty to the firm.

The need to develop new customers is extremely important. Some studies estimate that the average company loses​ ________ percent of its customers every year.

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The need to develop new customers is extremely important. Some studies estimate that the average company loses ________ percent of its customers every year.