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Zynga creates new software versions and builds every day to ensure that their customers are always playing the latest and greatest games. This will result in high scores on which metric type?

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Answer: This will result in Responsiveness Metrics.

Explanation:

Responsiveness Metrics is very important in customer satisfaction of a product or game. There are metrics that are checked during game play such as loss of life, loss of health, how long a person is on screen, and time moving among other things.

There are five basic customer experience metrics that are important for all businesses such as;

  • Problem Resolution Time
  • Contact Volume by Channel
  • Was the Customer Able to Find What They Were Looking For?
  • First Response Time
  • Overall Customer Experience Rating

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