Answer:
Update the knowledge base article that contains the application's URL in the call tracking application.
Explanation:
Robert did job in such a helpdesk, however, Kathy gets the call. Kathy states she seems to be no more able to control her weekly updates through the internet via her internet browser. A user asks his manager, then the manager informs him that following the update across the holiday, the network group modified that app's Link.
So, He tells him to ensure that most of the current technicians have been aware. Then, he updates the base of knowledge report throughout the call monitoring framework which includes the app's link.
