Answer:
0.336 or 33.6%
Step-by-step explanation:
It follows from the question that the probability of a complaint is 35% = 35/100 = 0.35. Let's call this probability, p.
The probability of no complaint is mutually exclusive of p since both are complements. Let's call this q. Then
q = 1 - p = 1 - 0.35 = 0.65
The distribution is a binomial distribution.
Events of each call are independent.
The probability of 2 calls with complaint out of 5 is
[tex]\binom{5}{2}p^2 \timesq^3=10\times0.35^2\times0.65^3 = 0.336 = 33.6\%[/tex]
