Whether an existing business process is being improved or a completely new business process is being created, the first step in the Six Sigma approach is to A. define the goals. B. analyze the process. C. refine the process. D. describe the steps.
The 5 stages of the Six Sigma process (DMAIC) are:
Define the problem: involves defining the problem statement ⇒ the reasons for creating or improving the process ⇒ define the goals of the process ⇒ establish a timeline ⇒ determine the scope of the project ⇒ choose the team that will be in charge of carrying out the project.
Measure or quantify the problem.
Analyze and identify the cause of the problem.
Improve by solving the root cause of the problem and verify the improvement.
