If a tv was showing a flat black or blue screen or had "snow", what steps would you take to fix it? Give an example of the directions you would give to a customer to help them troubleshoot.

When this situation takes place we have to see first whether the set- top box is working or not.
We also need to check whether the TV is in video mode or not , it the TV is in video mode it will be showing blue screen.
Snow occurs when there are problems in the circuits, transformers , signal lines etc.
When such problems take place we need to install a good quality cable, screened wall plates and need to remove splitters.

Martebi Martebi · Answer 2 · 2022-03-21T15:25:12+01:00

To fix a flat black TV or a blue screen, use:

A set of the same cable (such as new HDMI)
Try different kinds of cable.
Make sure the TV is tuned to the right channel .

What is troubleshooting?

The term is one that connote the act or process of knowing and resolving issues, disputes, or mechanical or technical issues that are linked to an item.

In troubleshooting a TV, The first step is to restart your device and when the issues is not solved, do some researching in terms of solutions.

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