A nonprofit primarily serves women who have been incarcerated for nonviolent offenses. It helps them find safe housing, reconnect with their families in a positive way, and look for jobs. Now the executive director has announced that the organization will begin partnering with women’s shelters to offer similar services to victims of domestic violence. Employees are unsure whether they will be asked to work with the new target population, and therefore have to learn new skills, or whether a number of new staff will be hired, who will probably have different ideas about how to do things.

In non- profit organizations, when there is a prospective drive for change associate with the organization's vision and goals, the Program Manager is saddled with the responsibility of coming up with meaningful ideas, strategies and implementation approach to lead the organization's toward achieving results.

Therefore, in the context of the question raised, the Program Manager will be the most likely person to have strategic and meaningful ideas on what to do, how to do it and when to do it such that other employees will not be in doubt of their competencies or job security.