Answer: Social analysis frequently involves issues of equality and social justice, but the insight gained from combining social analysis techniques and CRM analytics can also help organizations create business strategies and policies that are sensitive to particular social issues and likely to be perceived by customers.
Explanation: Despite their negative effects, social problems often also serve important functions for society. Society is characterized by pervasive inequality based on social class, race, gender, and other factors. Far-reaching social change is needed to reduce or eliminate social inequality and to create an egalitarian society.
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