Today's public relations departments: focus more on advertising and less on publicity. are more actively listening to customers and helping to solve their problems. avoid relationships with the media and government officials. are downsizing as firms emphasize personal selling to promote their products.

The purpose of public relations departments is to connect customers with the company or brand by advertising products or services and establish a positive relationship. In the last years, public relations departments had focused on the relationship with customers especially by considering customers' opinions, perspectives, and experiences and helping them to solve any problem. This is because positive customer experiences have become the main way for companies to grow and advertise services or products, and therefore, it is essential to hear customers and help them. Thus, today's public relations departments listen to customers and solve their problems.

Tundexi Tundexi · Answer 2 · 2021-11-26T11:08:03+01:00

In today world, the public relations departments are more actively listening to customers and helping to solve their problems.

The main purpose of the public relations departments is to connect customers with the company or brand through advertising of its products or services and establishment of positive relationship.

Today, the public relations departments focused mainly on the relationship with customers on their opinions, perspectives, experiences and helping them to solve any problem that arise

Therefore, the correct answer is B because lately, the department are actively listening to customers and helping to solve their problems.

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