THE PROBLEM-SOLVING PROCESS
In order to effectively manage and run a successful organization, leadership must guide their employees and develop problem-solving techniques. Finding a suitable solution for issues can be accomplished by following the basic four-step problem-solving process and methodology outlined below.
Step Characteristics
1. Define the problem
Differentiate fact from opinion
Specify underlying causes
Consult each faction involved for information
State the problem specifically
Identify what standard or expectation is violated
Determine in which process the problem lies
Avoid trying to solve the problem without data
2. Generate alternative solutions
Postpone evaluating alternatives initially
Include all involved individuals in the generating of alternatives
Specify alternatives consistent with organizational goals
Specify short- and long-term alternatives
Brainstorm on others' ideas
Seek alternatives that may solve the problem
3. Evaluate and select an alternative
Evaluate alternatives relative to a target standard
Evaluate all alternatives without bias
Evaluate alternatives relative to established goals
Evaluate both proven and possible outcomes
State the selected alternative explicitly
4. Implement and follow up on the solution
Plan and implement a pilot test of the chosen alternative
Gather feedback from all affected parties
Seek acceptance or consensus by all those affected
Establish ongoing measures and monitoring
Evaluate long-term results based on final solution
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