The step that helps identify what needs to be solved is gathering information about the problem.
Problem-solving is a way of finding a solution to an existing problem.
In solving a problem, it is important to understand its root cause. This can be done by asking questions about how the problem surfaced and working with the information at hand.
During this process of asking questions, what we are doing invariably is gathering information. Hence the step that helps identify what needs to be solved is gathering information about the problem.
Learn more on problem solving here: https://brainly.com/question/25151050
