Answer: b. Give personal emails and phone calls to employees at any level in the organization and thank them for their hard work and service to the company
Explanation:
It is said that appreciation is the application for more, when people are thanked, they often tend to go the extra mile to do their best for the organization, this in turn will build the work force that will push unity and effectiveness both as a team and individually and would rub off in theor services to their customers. Encouraging the workers would go a long way to improve the services of the airline.
