The key idea of this passage is to explain the importance of having good communication skills.
- According to the author, it was stated that poor communication skills are bad and have a negative impact on a person. The author stated that this could result in a loss of a job or affect a relationship.
- The strategies that can be used by an individual to be a better conversationalist were highlighted. Some of these include listening attentively to the person and using open-ended questions.
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