Gregory visited a prospect for the first time this morning, chatted a while with
him, engaging in friendly conversation before making a detailed and lively
presentation of the products he has to offer. He then sought to close the sale,
addressed some doubts that the client had, and still the client wouldn't
commit. What important step has Gregory missed during his time with the
client?
A. Filling out customer information forms
B. Making the presentation
C. Assessing the client's needs
D. The approach

Respuesta :

Answer: C assessing the clients needs

The important step which Gregory has missed during his time with the  client is:

  • C. Assessing the client's needs

According to the given question, we can see that Gregory is a prospector who went to meet with a client, gave a presentation of what he had to offer, but the client would not commit

As a result of this, the important step which Gregory has missed during the time which he spent with his client is the fact that he did not assess the needs of his client which was improper and caused him not to commit.

Therefore, the correct answer is option C

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