Terry is taking care of Mr. Stark. Terry is concerned about Mr. Starks condition and decides to call the physician. Terry uses a firm tone of voice and communicates her findings and concers using the SBAR communication system. Terry used I statements and feels satisfied becasue she was able to express her concerns that lead to a solution. What communication style is Terry using?

a
passive
b
assertive
c
passive-aggressive
d
aggressive