Question Completion:
Note that excellent - 10, good- 8, fair-6, poor- 4.
Performance Criteria Weight Ideal Supplier A Supplier B Supplier C
On-time performance 30% 100% 92% 98% 96%
Pricing 25% $25 $28 $26 25%
Customer service 25% Excellent Excellent Good Fair
Meets quality check 10% 100% 96% 100% 100%
Order change request 10% Excellent Fair Good Poor
Answer:
a) Determination of the total Weighted Scorecard:
Performance Criteria Supplier A Supplier B Supplier C
On-time performance 27.6% 29.4% 28.8%
Pricing 22.3% 24.0% 25.0%
Customer service 25.0% 20.0% 15.0%
Meets quality check 9.6% 10.0% 10.0%
Order change request 6.0% 8.0% 4.0%
Total score 90.5% 91.4% 82.8%
b) Supplier B would be preferred. It has got the highest weighted score.
Explanation:
a) Data and Calculations:
We shall calculate the Supplier A weight as an example:
Performance Criteria Weight Ideal Supplier A Weighted Calculations
On-time performance 30% 100% 92% 27.6% (92% * 30%)
Pricing 25% $25 $28 22.3% ($25/$28 * 25%)
Customer service 25% Excellent Excellent 25% (100% * 25%)
Meets quality check 10% 100% 96% 9.6% (96% * 10%)
Order change request 10% Excellent Fair 6% (6/10 * 10%)
