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Jeniffer, a supervisor of a customer service team, is concerned about Mark's performance. She decides to talk to Mark
and schedules a meeting with him. If Jeniffer is using the directive counseling approach, which of the following should
be Jeniffer's first step?

Respuesta :

Answer: She should first make a good conversation with Mark because you can solve this situation easier than just going straight to the point.

Explanation:

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