Answer:
1. Customer service mindset.
2. Goal of customer service.
Explanation:
Customer relationship management can be defined as a strategic process which typically involves combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Thus, this set of employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
This ultimately implies that, customer relationship management is focused on developing an ongoing connection between a business firm (organization) and all of its customers, as well as potential customers.
The fundamentals of customer relationship is mainly focused on improving sales support, creating efficient and effective marketing communications, technical assistance and customer service, so as to bring great level of satisfaction to the customers.
Customer service refers to the overall collection of interactions existing between a company and the customers who have purchased its goods and taken its services in the past or potential customers who may do that in the future.
1. Customer service mindset is the ability of a customer care representative to remain positive and focused on proffering a solution to customer-related problems, so as to make a customer feel happy and satisfied based on their interactions with the company.
2. The goal of customer service is to ensure customer care representatives find out what is wrong with a particular customer and what action is needed to restore positive relations with the customer. A good customer service must emphasize the importance of a customer complaint.
In conclusion, the degree of satisfaction received by customers throughout their lifecycle is largely dependent on customer relationship management.
Answer:
The person below me got it right, but the third answer is "responding promptly to"
Explanation: I just did it lol
