Answer: The standardization of equipment
its the right answer trust me !
When customers interact with technology and machines, the variability of the service encounter is reduced by the standardization of equipment. Thus, the correct option is C). the standardization of equipment
Standardization refers to the process of making something by implementing and developing technical standards. Standardization of equipment means improving the quality of equipment.
Standardization results in the improved clarity which makes the individual clear about about what they what they need to do and guesswork is eliminated. It offers higher quality by which employees can refine their methods and produce better results.
It also results in increased productivity as tasks become faster and easier with repetition.
Complete question is here:- When customers interact with technology and machines, the variability of the service encounter is reduced by A). societal norms B). complexity C). the standardization of equipment D). the customer's preferences
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