when members of a social media community help each other solve problems with a product, to which primary value chain activity are they contributing?

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08-11-2021
Business

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when members of a social media community help each other solve problems with a product, to which primary value chain activity are they contributing?

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OlanmaE OlanmaE · Answer 1 · 2021-11-15T13:44:28+01:00

In the course of using a product, we might sometimes encounter problems in the process. So, when members of a social media community help each other solve problems with a product, they are contributing to;

Customer Service

Customer service refers to the act of rendering assistance to customers before, during, and after their purchase of a product.

When they have inquiries about certain products and the way they are used, any help rendered to them translates to customer service and this is a primary value chain activity.

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