Knowledge management is the technique that is used to improve customer relationship by storing and disseminating facts.
Knowledge management can be described as the use of different techniques to create and share knowledge in an organization.
It is a multiple approach way that organizations use to attain their objectives through the best use of knowledge.
It is very important to the organization because it helps to:
- Increase efficiency
- Raise productivity
- Keep critical information in the organization.
Read more on customer relationship management: https://brainly.com/question/25656282?referrer=searchResults
