Deanna is a new medical assistant in the office in which you work. She does not understand the matrix for making appointments. On her second day at work, she is on her own to make appointments, because the person who usually makes appointments is out with a sick child. Deanna makes two appointments in each slot as she did in her previous place of employment instead of the one that should have been made using the matrix. How will this affect the patients who are being seen for the next few days? what will this mistake do to public relations in the office?.

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09-12-2021
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Deanna is a new medical assistant in the office in which you work. She does not understand the matrix for making appointments. On her second day at work, she is on her own to make appointments, because the person who usually makes appointments is out with a sick child. Deanna makes two appointments in each slot as she did in her previous place of employment instead of the one that should have been made using the matrix. How will this affect the patients who are being seen for the next few days? what will this mistake do to public relations in the office?.

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topeadeniran2 topeadeniran2 · Answer 1 · 2021-12-13T12:34:51+01:00

Based on the information given, the impact of the appointments made will be that the slot time will be changed or there'll be an increase in the waiting time.

From the information given, Deanna should have made one appointment but rather, she made two appointments. This will lead to an increase in the waiting time for the other patients.

The impact of the mistake on public relations in the office is that it will lead to delay in services and a poor guidance system.

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