Susan is a flight attendant for a large airline. She exclusively works a long flight from Chicago to Vienna, and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Susan has noticed that when dealing with Americans, their emotions tend to run higher in stressful situations, as opposed to Austrian passengers who tend to be more reserved in stressful or unhappy situations, and she often feels frustrated. The difference Susan experiences between her American clients and her Austrian clients is mainly due to

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08-03-2022
Social Studies

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Susan is a flight attendant for a large airline. She exclusively works a long flight from Chicago to Vienna, and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Susan has noticed that when dealing with Americans, their emotions tend to run higher in stressful situations, as opposed to Austrian passengers who tend to be more reserved in stressful or unhappy situations, and she often feels frustrated. The difference Susan experiences between her American clients and her Austrian clients is mainly due to

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jayilych4real jayilych4real · Answer 1 · 2022-03-21T10:35:52+01:00

The difference Susan experiences between her American clients and her Austrian clients is mainly due to

Display Norms

What are Display Norms?

This refers to the display of emotions which people from a certain culture has in response to particular situations.

With this in mind, we can see that as a result of display norms, Susan, the flight attendant feels frustrated with American passengers who tend to show more emotions during high stress situations when compared to Austrian passengers.