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Benny answers questions when he begins car shopping at the mall, three months after he has had his new car, and then a year later. The specific type of survey Benny was involved with was most likely a _____. longitudinal study mall-intercept interview ad-hoc mail survey customer satisfaction survey

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Usage of a vehicle which is a car in the given case and its satisfaction measurement is known by doing option (D): "Customer Satisfaction Survey".

Why is the Customer Satisfaction Survey used?

Customer satisfaction surveys provide detailed information regarding positive and negative opinions, which can help marketers and salespeople improve their efforts.

A customer satisfaction survey may be ineffective unless it generates statistical data that can be analyzed scientifically.

Small business owners utilize customer satisfaction surveys to measure how their organization is viewed by the customers they serve.

A customer satisfaction survey is a marketing tool that companies use to determine how satisfied their customers are with their brand.

Check the link below to learn about the Customer Satisfaction Survey;

https://brainly.com/question/13299436

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