Turning a first-time customer into a loyal customer is most critically influenced by the customer's experience before the first purchase is the true statement.
A loyal customer is the one who is willing to buy the same product again and again. loyal customer is satisfied with the features in the products in the certain amount of price,
it is very essential and critical task to retain the customer, as there are many competitions in the market to replace the company's product is the reason to make new offers and discounts.
Thus, the statement is true.
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