Anastasia and pressed her boss by making any suggestions for Department improvements and by putting in many organizational citizenship behavior.
Organizational citizenship behavior is defined in industrial and organizational psychology as a person's voluntary commitment within an organization or company that is not part of his or her contractual tasks. Since the late 1970s, researchers have been studying organizational citizenship behavior.
It raises people's sense of purpose at work. It improves employee performance and productivity; in fact, research shows that OCB predicts performance positively. It improves social interactions among employees. It alleviates stress.
The frequency with which employees engage in extra-role and discretionary behaviors is used to assess organizational citizenship behavior (OCB). A total of 144 managerial employees completed an OCB scale and indicated the number of behaviors on the scale that they believed were formally evaluated.
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