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The department must invest in new initiatives and equipment to support the development of collaborative connections with customers as it makes the switch to a customer-management strategy.
What is CRM?
- Customer relationship management, a technique used by businesses and other organizations to manage their connections with customers, frequently entails evaluating a large amount of data through data analysis.
- All communications and relationships between your company's customers are managed using a program called customer relationship management (CRM).
- The three distinct categories of CRM systems are operational, analytical, and collaborative.
- Businesses use a variety of techniques, plans, and tools together referred to as customer relationship management (CRM) in order to manage and examine client interactions and data throughout the customer lifecycle (CRM).
- In order to optimize client retention and boost sales, it is important to improve interactions with customers.
To learn more about CRM, refer to:
https://brainly.com/question/25656282
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